Frequently Asked Questions

What is a DVD?
DVD is, like a CD or Blu-Ray disc, a form of optical storage media read by laser. The name is an acronym for “Digital Versatile Disc” or “Digital Video Disc.” Capable of containing encoded video or data or a combination of both, DVD was the fastest adopted new consumer format in history. It has the exact same physical dimensions as a CD or Blu-Ray disc but hold 7-26 times more information than a CD, and 1/5th as much a standard Blu-Ray.


What is a Blu-Ray?

DBlu-Ray is similar to DVD but holds 5 to 10 times the amount of information. It is read with a special blue laser diode that can read data much faster allowing for playback of high definition video content. The Blu-Ray spec also allows for much more interactivity, and even live internet content through a form of Java.


What are DVD-Video, DVD-Audio and DVD-ROM?

DVD-Video contains standard definition video and can be played on set-top players and appropriately equipped computers, or portable players.
DVD-Audio can provide higher quality stereo than CD as well as multi-channel or surround audio for music and other audio programs. This format can also be played on set-top, computer and other specialized players with the DVD logo.
DVD-ROM contains computer data. It works much like a high capacity CD-ROM and is used almost exclusively in computers. DVD Video and Audio discs may also contain ROM information.


How much data can a DVD hold?

The DVD-ROM has four main capacities:


What Are Regional DVD Codes?

DVD Region Codes enable or prevent playback of the disc content based on the region code assigned to the player by the manufacturer. This is most often used to time the release of major motion pictures such that, for example, a consumer in Europe cannot purchase a North American release of a movie that has not finished playing in theatres abroad.

There are 8 regional DVD codes:


What do you do to create a DVD?

Each DVD title is unique and can be a straightforward or very complex process depending on the amount of content and the goals of producer. Audio, Video and Data assets must be assembled and edited to desired length. Menus for navigation must be designed, if required and subtitles or captions set and placed in the correct file format. The assembled elements are then combined in an authoring environment, and a proof DVD-R disc is created for QA. Once approved a glass master is made, and final discs stamped in a process similar to making CDs.


What is CSS?

CSS (Content Scrambling System) is a digital encryption scheme that can help prevent unauthorized digital copies from being made of the end consumer discs. A form of piracy prevention, it is often used in major motion pictures, and is available to clients for replication jobs. It is not available for duplication.


What is the difference between duplication and replication?

While a volume could be written on the technical differences between these two processes, the simple answer is: Replicated discs are stamped from a glass master, like most store-bought discs, while duplicated discs are burned on large “burning towers” making digital copies of the master. From a practical standpoint, replicated discs are exact “clones” of the glass master; if one is good, all of them are good. Duplicated discs can have slight variations due to the interaction of the burner and media. The vast majority of the time, no difference is detectable, but it is not the same level of consistency as the replication process.


Are your discs duplicated or replicated?
We happily handle both processes. The choice mainly depends on volume. For 1000 or less we will duplicate, for over 1000 we will replicate.


What is your turnaround time?
This is entirely dependent on the specific product ordered and the work currently being performed when the order is received. The average time for bulk disc orders is 5-7 business days. For the most popular custom-printed items an additional 5-7 days is often required. For unique and specific items times can vary as widely as 3 weeks to 3 months. Our representatives will do everything in their power to get your order done on a timeline that meets your needs. Please advise us of your requirements and we will make every attempt to meet that deadline. If it cannot be done, we can also suggest some minor changes in printing or product choices that may allow us to meet your timeline needs.


How should I submit artwork files?
We accept artwork for packaging and disc labels by physical disc, e-mail and files uploaded to our FTP. If you would like to use our FTP, please tell your representative so we can give you a username and password to your own secure folder. If you are unsure of format or other requirements, please take a look at our handy ORDER CHECKLIST.


What is your minimum order?
There is NO minimum! We happily handle orders from 10 to 10 million! The only requirements are that replicated orders are 1000 units or higher.


How do I start an order?